Financial Matters

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Financial Matters

Patient Assistance

We take pride in helping our patients through difficult times. Our office uses resources for patient assistance to help with the costs associated with getting the care you need.

Several foundations and drug companies are available to provide help to patients that qualify for assistance. This can include assistance with oral and IV medications. Before treatment, our staff will check if you qualify for assistance, and we then help you through the application process. If you have questions, please talk to our staff.


Our financial representative will submit primary and secondary insurance claims for you –as long as the correct insurance information was given prior to the service provided. Our office also works with insurance companies to authorize procedures, scans, and treatments.

To verify your insurance policy we encourage patients to ask their insurance company the following questions:
What is my deductible?
What are my copays?
What about pre-certification or authorization?
Who is in-network or out-of-network?

After insurance payments, you will be sent a statement for the balance due. Charges are payable at the time of treatment or when service is provided. Regardless of your medical insurance coverage, it is your responsibility to settle your account.

Please know that any tests, labs, and procedures outside of our office will be directly billed to you by the provider of the service. The statement from Heartland Hematology & Oncology will be separate from the hospital or other facilities.

Cancer Policies

You may have a cancer insurance policy that can reimburse some of your expenses. If at any time you are in need of an itemized statement to send to a cancer policy plan, please contact our financial representative.

For more detailed information, please refer to the welcome letter that you received as a new patient, or give our financial representatives a call.


Our fees for service are based on the severity and complexity of your illness or service need, as required under federal guidelines.


Payment options include cash, check, credit card, & debit cards. Copays are due at the time of your office visit. After you receive a statement, you may pay the balance in the office, through the mail, or over the phone.

If you cannot pay the statement balance in full, please speak to a financial representative to set up a payment plan.